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I wouldn't expect a vendor to address an issue 5 months after shipment, unless it's an issue that can only be discovered in service.
You should have opened the box and inspected the item once you got it.
As for the expected quality, price certainly plays a role. Would you complain of a loose stich on a $3 Walmart shirt? How about on a $500 Italian hand sewn shirt? You haven't posted pictures of the supposed defects so we can't judge how bad it is. Customer service could certainly have responded in a more flowery manner, but the bottom line of "you get what you pay for" would still have been the same.
And if this is "by far one of the most ridiculously rude conversion" you have with customer service, I applaud you for your sheltered life.
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