06-01-2015, 01:54 PM | #15 | |
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06-01-2015, 03:40 PM | #16 | |
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06-01-2015, 03:46 PM | #17 |
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Fuck em. Lame company and their wheel designs lack any imagination
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06-01-2015, 05:22 PM | #18 |
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So shipping problems aside, they continued to want to replace the wheel. What am I missing that makes that bad customer service? The delays suck sure, but they are trying.
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06-01-2015, 05:58 PM | #19 |
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Hope this catastrophe stop soon.
Forgestar custome service The sale portion is the easy part... The time after the sale will tell you what kind of people you're really dealing with. |
06-02-2015, 07:30 AM | #20 |
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I blame Canada.
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06-02-2015, 09:37 AM | #21 | |
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ON top of it, if it was UPS that did damage the wheel the paint would of been removed off the rim. Instead it looks like they painted over a the nicks. Its the point of buying brand new and receiving crap quality paint with nicks on wheels. I wish i lived in the states. free shipping mostly everywhere!
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06-02-2015, 11:30 AM | #22 | |
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Fair enough
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The Following User Says Thank You to Dave-ROR For This Useful Post: | Scalzo (06-02-2015) |
06-02-2015, 01:57 PM | #23 |
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I have had my Forgestars for a year and a half...and unfortunately I feel the quality is really poor as well. The paint/powdercoat is chipping in several places (not from curbing) one of the wheels mysteriously got dented not scratched but dented when I had tires installed. Actually the finish overall is pretty bad accidentally dropped a lug nut and it scratched the finish. the lug nut holes are terrible and putting the lugs on scratches the wheels due to how small the holes are. Forgestar customer service is pretty terrible waited 4 months...yes 4 months for my wheels after I was told 5-6 weeks forgestars response was check the online tracker with no other information. When the wheel was dented no action was taken by forgestar basically told me to F off (the wheels were 2 days old the tire shop wouldn't take responsibility either cause they claimed to use a touch less tire installer). If I had to do it again I would stay far far away from forgestar and their cast wheels...I could have gotten Gramlight 57DRs for less money and had them in my hand in a week but at the time no one really had f14s so I went with something different...damn was that a bad decision
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06-02-2015, 03:58 PM | #24 | |
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06-02-2015, 05:35 PM | #25 |
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06-02-2015, 05:41 PM | #26 |
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Well. This tipped me for sure towards 57xtremes if i ever decide to get wheels lol
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The Following User Says Thank You to Pkush For This Useful Post: | Scalzo (06-03-2015) |
06-03-2015, 09:36 AM | #27 |
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Finally...
Hi Stefano, Let me first apologize for the inconvenience this experience has caused you. We, as a company, would like nothing more than to deliver a perfect product to every single one of our customers. That is why each wheel goes through quality inspection before leaving our facility. Once the wheels are picked up from our facility, it is then up to the freight company, in this case, UPS, to deliver the product to our customers in the same condition that they left. Unfortunately this is not always the case, and we then have to follow the protocol of filing a damage claim. The first claim we filed took almost 3 weeks to get approved. Once approved, we then began manufacturing a new wheel. The manufacturing of wheels whether it is a full set or just one has an estimated build time of 4-6 weeks. After completion, the wheel was then shipped after passing quality inspection. Again, the wheel was damaged during shipping. We called UPS immediately after receiving your email showing us basically the exact same type of damage as the first wheel. They wanted to pick up the wheel from you to start the investigation. As I stated to you in previous emails, UPS will need to pick up the wheel for us to be able to file the claim. On the same day that you sent your email to us, you sent another one stating that you had already mounted the wheel. UPS informed us that you told them that the wheel had been mounted and was on your vehicle. That voided any chance of filing a claim. Again, I would like to apologize for the inconvenience. Even though we were not able to file a claim with UPS for the second damaged wheel, our company would like to extend a $200 refund to your account just for the inconvenience this experience has caused you.
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