Forgestar F14 - My Experience -

[dubbrand]

Originally Posted by Scalzo

I called the CC company and they don't want to do anything. They told me as long as I received the product they can't do anything. I even told them what IF i bought white wheels and they sent me black ones. They told me it has nothing to do with them. It has to do with forgestar's customer service..

There is no way that is correct. I worked for a bank doing chargebacks. This situation is exactly what a chargeback is supposed to be used for. You don't even have to return it only make an attempt which could be simply putting it on your porch and telling the merchant to come pick up their product. This would be a not as described/defective case. You bought rims as new and came damaged. You made an effort to fix the problem with the merchant however it has not been resolved and you are still left with a defective wheel. Especially if you ordered over the phone VISA/MC any terms or conditions disclosed to you that way (in regards to returns/cancellations/exchanges) are considered invalid. They have to be in writing at the time of payment. I'd call back and speak with a supervisor or someone directly in the chargeback department if they take phone calls.

[Scalzo]

Originally Posted by dubbrand

There is no way that is correct. I worked for a bank doing chargebacks. This situation is exactly what a chargeback is supposed to be used for. You don't even have to return it only make an attempt which could be simply putting it on your porch and telling the merchant to come pick up their product. This would be a not as described/defective case. You bought rims as new and came damaged. You made an effort to fix the problem with the merchant however it has not been resolved and you are still left with a defective wheel. Especially if you ordered over the phone VISA/MC any terms or conditions disclosed to you that way (in regards to returns/cancellations/exchanges) are considered invalid. They have to be in writing at the time of payment. I'd call back and speak with a supervisor or someone directly in the chargeback department if they take phone calls.

Thanks for the tip! I will call again and see what they can do. Does it make a difference that I am in Canada?

[manualmotive]

Fuck em. Lame company and their wheel designs lack any imagination

[Dave-ROR]

So shipping problems aside, they continued to want to replace the wheel. What am I missing that makes that bad customer service? The delays suck sure, but they are trying.

[The Feds]

Hope this catastrophe stop soon.

Forgestar custome service

The sale portion is the easy part... The time after the sale will tell you what kind of people you're really dealing with.

[King Tut]

I blame Canada.

[Scalzo]

Originally Posted by Dave-ROR

So shipping problems aside, they continued to want to replace the wheel. What am I missing that makes that bad customer service? The delays suck sure, but they are trying.

Well the problem is they take forever to respond. I literally have to send multiple emails before I get an answer back. They got paid out by UPS for one wheel + 1st damaged wheel. What I don't understand is that they had a "Quality check" on my wheel before it being shipped which took a few days. Of course when I get back the wheel, all the plastics and everything were good not ripped. When I took off the plastics the wheel was all nicked and the paint all hazy. How is that supposed to pass inspection.... I feel as though they collect money from shipping insurance by sending damaged wheels to customers. It's the second time it happens which is why its getting suspicious. This shouldn't happen.

ON top of it, if it was UPS that did damage the wheel the paint would of been removed off the rim. Instead it looks like they painted over a the nicks.

Its the point of buying brand new and receiving crap quality paint with nicks on wheels.

Originally Posted by King Tut

I blame Canada.

I wish i lived in the states. free shipping mostly everywhere!

[Dave-ROR]

Originally Posted by Scalzo

Well the problem is they take forever to respond. I literally have to send multiple emails before I get an answer back. They got paid out by UPS for one wheel + 1st damaged wheel. What I don't understand is that they had a "Quality check" on my wheel before it being shipped which took a few days. Of course when I get back the wheel, all the plastics and everything were good not ripped. When I took off the plastics the wheel was all nicked and the paint all hazy. How is that supposed to pass inspection.... I feel as though they collect money from shipping insurance by sending damaged wheels to customers. It's the second time it happens which is why its getting suspicious. This shouldn't happen.

ON top of it, if it was UPS that did damage the wheel the paint would of been removed off the rim. Instead it looks like they painted over a the nicks.

Its the point of buying brand new and receiving crap quality paint with nicks on wheels.



I wish i lived in the states. free shipping mostly everywhere!

Fair enough

[thehapaone]

I have had my Forgestars for a year and a half...and unfortunately I feel the quality is really poor as well. The paint/powdercoat is chipping in several places (not from curbing) one of the wheels mysteriously got dented not scratched but dented when I had tires installed. Actually the finish overall is pretty bad accidentally dropped a lug nut and it scratched the finish. the lug nut holes are terrible and putting the lugs on scratches the wheels due to how small the holes are. Forgestar customer service is pretty terrible waited 4 months...yes 4 months for my wheels after I was told 5-6 weeks forgestars response was check the online tracker with no other information. When the wheel was dented no action was taken by forgestar basically told me to F off (the wheels were 2 days old the tire shop wouldn't take responsibility either cause they claimed to use a touch less tire installer). If I had to do it again I would stay far far away from forgestar and their cast wheels...I could have gotten Gramlight 57DRs for less money and had them in my hand in a week but at the time no one really had f14s so I went with something different...damn was that a bad decision

[Scalzo]

Originally Posted by thehapaone

I have had my Forgestars for a year and a half...and unfortunately I feel the quality is really poor as well. The paint/powdercoat is chipping in several places (not from curbing) one of the wheels mysteriously got dented not scratched but dented when I had tires installed. Actually the finish overall is pretty bad accidentally dropped a lug nut and it scratched the finish. the lug nut holes are terrible and putting the lugs on scratches the wheels due to how small the holes are. Forgestar customer service is pretty terrible waited 4 months...yes 4 months for my wheels after I was told 5-6 weeks forgestars response was check the online tracker with no other information. When the wheel was dented no action was taken by forgestar basically told me to F off (the wheels were 2 days old the tire shop wouldn't take responsibility either cause they claimed to use a touch less tire installer). If I had to do it again I would stay far far away from forgestar and their cast wheels...I could have gotten Gramlight 57DRs for less money and had them in my hand in a week but at the time no one really had f14s so I went with something different...damn was that a bad decision

Damn, my finish is pretty much the same as your described as well.

[dubbrand]

Originally Posted by Scalzo

Thanks for the tip! I will call again and see what they can do. Does it make a difference that I am in Canada?

No... Makes no difference where you or the merchant lives.

[Pkush]

Well. This tipped me for sure towards 57xtremes if i ever decide to get wheels lol

[Scalzo]

Finally...


Hi Stefano,

Let me first apologize for the inconvenience this experience has caused you. We, as a company, would like nothing more than to deliver a perfect product to every single one of our customers. That is why each wheel goes through quality inspection before leaving our facility. Once the wheels are picked up from our facility, it is then up to the freight company, in this case, UPS, to deliver the product to our customers in the same condition that they left. Unfortunately this is not always the case, and we then have to follow the protocol of filing a damage claim.

The first claim we filed took almost 3 weeks to get approved. Once approved, we then began manufacturing a new wheel. The manufacturing of wheels whether it is a full set or just one has an estimated build time of 4-6 weeks.

After completion, the wheel was then shipped after passing quality inspection. Again, the wheel was damaged during shipping. We called UPS immediately after receiving your email showing us basically the exact same type of damage as the first wheel. They wanted to pick up the wheel from you to start the investigation. As I stated to you in previous emails, UPS will need to pick up the wheel for us to be able to file the claim. On the same day that you sent your email to us, you sent another one stating that you had already mounted the wheel. UPS informed us that you told them that the wheel had been mounted and was on your vehicle. That voided any chance of filing a claim.

Again, I would like to apologize for the inconvenience. Even though we were not able to file a claim with UPS for the second damaged wheel, our company would like to extend a $200 refund to your account just for the inconvenience this experience has caused you.