Forgestar F14 - My Experience -

[Scalzo]

Jan 1st 2015 – ordered wheels
Feb 17th 2015 – wheels are ready to ship – paid remaining balance
March 3rd 2015 – Got wheels – One was damaged

“On Mar 3, 2015 2:14 PM, "Ace Tuason" <acet@forgestar.com> wrote:
Please contact UPS, and let them know about the damage. They should then pick up the wheel from you for inspection.”




March 4th 2015 – Wheel got picked up by UPS
March 13th 2015 – Asked for ETA

“On Mar 13, 2015 2:51 PM, "Ace Tuason" <acet@forgestar.com> wrote:
Hi Stefano,

We are already in contact with UPS. They told us to wait for their call next week for the results of the investigation.
You will need to use tuner style lug nuts.”

March 24th 2015 – UPS’ fault

“On Mar 24, 2015 12:46 PM, "Ace Tuason" <acet@forgestar.com> wrote:
Hi Stefano,

UPS is still doing an inspection on the wheel and packaging. It usually doesn't take this long, but because it is technically an international shipment, UPS is taking their time with this case. I am hoping to hear from them again this week.”

March 30th 2015 – Only starting now to build replacement wheel

“On Mar 30, 2015 7:37 PM, "Ace Tuason" <acet@forgestar.com> wrote:
Hi Stefano,

I think we finally got the claim forms from UPS. I'll build a new replacement wheel immediately.

18x11 SDC -6 offset”

April 7th 2015 - Machining stage

“On Apr 7, 2015 4:54 PM, "Ace Tuason" <acet@forgestar.com> wrote:
Hi Stefano,

The new wheels is already in production. It's in the machining stage now, and should be prepped and ready for powdercoating soon.
I'll try to find which tuner lugs will work for you .”

April 21st 2015 – Powdercoat

On Apr 21, 2015 1:57 PM, "Ace Tuason" <acet@forgestar.com> wrote:
Hi Stefano,

The wheel is currently at the powdercoater. I'm just waiting for it to return so we can ship it out to you.

On Tue, Apr 21, 2015 at 10:30 AM, wWaldo . <wwaldo.sv@gmail.com> wrote:
Hey ace
I need that wheel shipped out soon. Could you update me?
Thanks
Stef

April 28th 2015 – Asking for Express (I was quoted 1000$ for express to me) I also called ForgeStar that day asking about my wheel. One guy on the phone told me that the wheel was still in powdercoat and it was there since the 22nd of April. Again No ETA.

“On Thu, Apr 30, 2015 at 10:06 AM, wWaldo . <wwaldo.sv@gmail.com> wrote:
update?

On Tue, Apr 28, 2015 at 10:27 PM, wWaldo . <wwaldo.sv@gmail.com> wrote:
Can you ship it express? I need the wheel to be shipped out by today or tomorrow if possible! I have a show almost every weekend this month ”

May 4th 2015 – Inspection

On Mon, May 4, 2015 at 4:27 PM, Ace Tuason <acet@forgestar.com> wrote:
No problem. Sorry for the delay on getting this wheel to you. It was quite difficult dealing with UPS on the damage claim.

“On Mon, May 4, 2015 at 4:06 PM, wWaldo . <wwaldo.sv@gmail.com> wrote:
Perfect, hopefully I get it by the end of the week if not the beginning of next week would be awesome thank you
On May 4, 2015 6:59 PM, "Ace Tuason" <acet@forgestar.com> wrote:
The wheel is going through quality inspection. If it passes, I can have it shipped out tomorrow.”
May 6th 2015 – Asking for address even though they already have it……seriously.
“On May 6, 2015 2:32 PM, "Ace Tuason" <acet@forgestar.com> wrote:
Hi Stefano,

Can you give me the shipping address? I can have the wheel shipped out today.”

May 15th 2015 – Finally received the replacement wheel. It has 2-3 dings on the outer rims. The paint quality no it is horrible. Very hazy. I was also told that my replacement wheel was at UPS when I called a few weeks back.





On Fri, May 15, 2015 at 11:15 AM, wWaldo . <wwaldo.sv@gmail.com> wrote:
Man, I'm not happy what so ever. I'm furious.
Two dings and the paint on the lip where my finger is has over spray..... Did you guys even build a new wheel or repaired the old one.......
8 weeks for this garbage...”

On May 15, 2015 2:30 PM, "Ace Tuason" <acet@forgestar.com> wrote:
Stefano,

I still have your other wheel here in our office. I can send you pics of it if you like.

That's basically the same type of damage UPS did to the previous wheel. I can file another claim with UPS.

I am sorry for the inconvenience, again.

On Fri, May 15, 2015 at 11:50 AM, wWaldo . <wwaldo.sv@gmail.com> wrote:
I can't wait another 8 weeks for a replacement wheel. I thought you told me that wheel was at UPS and UPS paid you guys the damage....
I want a refund of the one wheel.

On May 15, 2015 3:29 PM, "Ace Tuason" <acet@forgestar.com> wrote:
After the inspection, UPS delivered the damaged wheel to us and it's now sitting in our warehouse.

On Fri, May 15, 2015 at 4:03 PM, wWaldo . <wwaldo.sv@gmail.com> wrote:
well I'm not gonna ship back another wheel and wait 8 months. Send me the damaged one and I'll get it fixed here or reimburse me one wheel.

On May 15, 2015 10:08 PM, "Ace Tuason" <acet@forgestar.com> wrote:
Our shipping department has already contacted UPS. They will be trying to pick up the damaged wheel on Monday. If you don't allow UPS to pick up the wheel, we won't be able to file a claim with them and you'll be stuck with the damaged wheel.

“On Fri, May 15, 2015 at 10:19 PM, wWaldo . <wwaldo.sv@gmail.com> wrote:
Its too late its already mounted I don't have time for this stupidity. I'll be contacting PayPal.

May 25, 2015 – Still unfinished. I know they got paid out by UPS + received my 1st wheel. Yet they can’t do anything besides pick up the wheel from UPS.

“On Mon, May 25, 2015 at 9:29 AM, wWaldo . <wwaldo.sv@gmail.com> wrote:
The paint quality on that wheel is horrible. Can you not repair the 1st wheel and send it to me?
I could not have sent the wheel back because I need to attend shows or else i'll lose my sponsorship with Falken.
Can we work something out? “

Total estimated time for ONE replacement wheel: 8 WEEKS
Total estimated time for FOUR wheels : 6 WEEKS

UPDATE:

UPS came friday instead of Monday and picked up my Canada Post package! They picked up the wrong package and now I cannot do a damage claim due to the fact that I mounted the wheel. What else was I supposed to do lol

Seems as though I am not the only one, wish I would have seen this earlier.
http://www.the370z.com/wheels-tires/...nal-story.html

[Easy]

what a horrible experience, im sorry you had to go through that. i dont know why its taking them so long either..

[hypermax]

man, overhead is bad something. Return to ups>>>ups investigation>>>sent back to the wheel seller(factory)>>>>RMA return processing>>>>ship it out again>>>>wait, just typing this used me 2 weeks.

[GT86_PRAGUE]

So, some UPS guy can damage a wheel like that and you will put it on your car?
I dont know if other wheels are so fragile too, but this is scary.

[Scalzo]

I bought directly through forgestar. The first time it was UPS since the box was damaged so was the wheel. But this time no seals were ripped or anything. The wheel was just damaged. The only option would be to send it back and wait another 2 months. Problem is I'm Canadian , we don't have nice weather all year round. Also almost lost my falken sponsorship because of this. I just wanted a refund of one wheel since it was the second time. Remember UPS gave them a refund of one wheel and they also have the original wheel. What does it take to fix the original wheel and send it over as a spare, or even reimburse me a wheel

[TRACE_on]

I remember hearing shipping horror stories about Forgestar wheels 5+ years ago in the Evo community, I'm surprised they are still having problems.

[Aozora.BRZ]

I can't imagine waiting that long for a replacement. What a bad experience.

[cycleboy]

That's really too bad.

My experience with them was just about the opposite. I didn't go direct, but through modbargains. They shipped quicker than the original estimated date and arrived in perfect condition. The powder coat looks great at over a year later.

[Scalzo]

Originally Posted by TRACE_on

I remember hearing shipping horror stories about Forgestar wheels 5+ years ago in the Evo community, I'm surprised they are still having problems.

No answer it's been 11 or 12 days. I would call them but i don't have time during work.

[Scalzo]

UPDATE:

UPS came friday instead of Monday and picked up my Canada Post package! They picked up the wrong package and now I cannot do a damage claim due to the fact that I mounted the wheel. What else was I supposed to do lol

[dubbrand]

Call your credit card company. Dispute the price of the one wheel. Get a 2nd opinion from another merchant that can fix the wheel for you. Give that to your credit card company along with all the info you typed out above.

[matthui95]

Customer service (and the one dent) aside, how are the wheels? I like these wheels, but hearing about Forgestar makes me not want to buy them.

[Scalzo]

Originally Posted by dubbrand

Call your credit card company. Dispute the price of the one wheel. Get a 2nd opinion from another merchant that can fix the wheel for you. Give that to your credit card company along with all the info you typed out above.

I called the CC company and they don't want to do anything. They told me as long as I received the product they can't do anything. I even told them what IF i bought white wheels and they sent me black ones. They told me it has nothing to do with them. It has to do with forgestar's customer service..

Originally Posted by matthui95

Customer service (and the one dent) aside, how are the wheels? I like these wheels, but hearing about Forgestar makes me not want to buy them.

I love the wheels, but I would never buy from them again. I don't want to rep a company who has terrible customer service.

Just cleaned the wheels couple of days ago and they paint is pretty bad on all the wheels. It is very hazy and when you run your finger on the paint it's bumpy as though they sprayed it quickly. (feels bumpy) The paint is like this only between spokes.

Still waiting for Forgestar...

[Sportsguy83]

Wow....