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whitejdm · 03-22-2013, 12:19 PM

Hi guys,

Just wanted to give props to Tom @ AAI/buddy club USA. I had ordered a set of P1 SFs a while back. They were prompt and super easy to deal with. Now as it turned out there was a mistake from Buddy Club Japan and the wheels were sent incorrectly and so they had to be re-ordered. That being said Tom was quick to offer compensation in the form of a free set of racing spec lugs.

In the end however, my car ADD got the better of me and I found a great deal on another set locally that I couldn't pass up, I emailed Tom knowing full well I would lose my deposit. To my surprise/delight they were very understanding and even refunded my deposit while apologizing again for the delay.

It's always easy to be a good vendor when things go smooth but the you have a chance to be a GREAT vendor when things go sideways. So even though I didn't buy anything from them I wanted to share my experience!

03-22-2013, 12:19 PM	#1
whitejdm Senior Member Join Date: Dec 2011 Drives: BRZ prem. Location: Edmonton AB Posts: 250 Thanks: 20 Thanked 35 Times in 29 Posts Mentioned: 0 Post(s)	AAI/Buddy Club USA experience A+++ Hi guys, Just wanted to give props to Tom @ AAI/buddy club USA. I had ordered a set of P1 SFs a while back. They were prompt and super easy to deal with. Now as it turned out there was a mistake from Buddy Club Japan and the wheels were sent incorrectly and so they had to be re-ordered. That being said Tom was quick to offer compensation in the form of a free set of racing spec lugs. In the end however, my car ADD got the better of me and I found a great deal on another set locally that I couldn't pass up, I emailed Tom knowing full well I would lose my deposit. To my surprise/delight they were very understanding and even refunded my deposit while apologizing again for the delay. It's always easy to be a good vendor when things go smooth but the you have a chance to be a GREAT vendor when things go sideways. So even though I didn't buy anything from them I wanted to share my experience!