Bought certified, body defects... Am I screwed?

[zc06_kisstherain]

I wouldnt drive a car to them to fix it. I will search for reputable bodyshop to fix. save your time and hassle

[Fett4Real]

Thats called customer service... if they have you unhappy you wont go back and buy another car someday or tell your friends they treated you well. But the defects were in tolerance of what they listed.

[Shady195]

Originally Posted by zc06_kisstherain

I wouldnt drive a car to them to fix it. I will search for reputable bodyshop to fix. save your time and hassle

I have 3 different body shop all of whom i personally know and trust to do the job to give me quotes.

[zc06_kisstherain]

Originally Posted by Shady195

I have 3 different body shop all of whom i personally know and trust to do the job to give me quotes.

[Lonewolf]

Originally Posted by Fett4Real

Thats called customer service... if they have you unhappy you wont go back and buy another car someday or tell your friends they treated you well. But the defects were in tolerance of what they listed.

Paint cracking and starting to rust on a fairly new car is "in tolerance" of the certified program? I don't think so

[Shady195]

Not to mention they informed me of the wonders of touch up paint they could send me the prevents rust. Well, because painting over rust is such a good idea.

[Fett4Real]

Originally Posted by Lonewolf

Paint cracking and starting to rust on a fairly new car is "in tolerance" of the certified program? I don't think so

Its up to what you interpret their wording of all the acceptable defects. Im not saying they shouldnt have fixed those before selling it with at least touch up....but it is what it is. The buyer signed for the car an accepted it. People who buy cars unseen used are nuts....unless you send someone (a professional) out there to see it before hand, you have no way to know until it gets to you and then if you look it over and sign for it saying its acceptable, as far as the seller is concerned it happened after it was signed over and the buyer is trying to get over on them.

[Hot Lava]

Originally Posted by Shady195

Welp apparently not because they are willing to fix it after I called them out.

Seems no one is reading this. Good on you Shady for standing your ground. Bad on them for trying to pass off some serious dents but at least they're willing to own up. Good luck with the rest.

[charged86]

Originally Posted by Shady195

If it was not certified I was completely agree with you. However as Lonewolf said it's kinda like fraud given the conditions a car must meet to be certified. They basically admitted this to me on the phone.

i understand bud i am on your said but they clearly stated

Body is reasonably free of dings
Paint is reasonably free of scratches and chips
"reasonably free" has a wide range of exceptable to them

[s2d4]

I would return the car.

[Fett4Real]

Originally Posted by s2d4

I would return the car.

Think it's a toy you bought at walmart?

[s2d4]

Originally Posted by Fett4Real

Think it's a toy you bought at walmart?

No. I returned a certified cayman prior to the 86.

[Lonewolf]

Originally Posted by charged86

i understand bud i am on your said but they clearly stated

Body is reasonably free of dings
Paint is reasonably free of scratches and chips
"reasonably free" has a wide range of exceptable to them

• Bumpers are free of cuts, gouges and scratches
• Body is free of all dents
• Body is reasonably free of dings
• Vehicle is free of improper paint repairs or mismatched color
• Paint is reasonably free of scratches and chips

There is nothing reasonable or proper about paint cracking/visible rust on a less than 2 year old certified car...

[Shady195]

Its technically not even supposed to have spider webs in the paint via their definition, meaning it should have had a full polish which it also did not, however I think i'll let that slide LOL

They wanted me to get an estimate, i got 2 different shop estimates both in the same ballpark. About $2100, we'll see what they say. Worse comes to worse I have to drive the car 3 hours away and drive a loaner till they fix it. However I'm not so sure I trust them to do a proper job if they let it leave the lot like they did.